Refund policy

Returns & Refund Policy

Customers may request a return within 14 days of delivery. Returned products must be unused, unopened, in their original packaging and accompanied by proof of purchase. Opened skincare products cannot be returned unless defective or incorrectly supplied.

Damaged or incorrect orders should be reported within 48 hours with photographs and an order number. Approved refunds are processed to the original payment method within 10 business days following inspection. If more than 15 business days have passed after approval, please contact info@dermalight360.co.za.